An AI assistant that handles the repeat questions around the clock
What does it cost, is it in stock, where is my parcel, when are you open. Let an assistant trained on your own information field those instead of your team.
It works from your information
It answers by reading your product catalogue, price list, FAQs and technical documents. Its limits are defined so it never invents an answer.
The same bot on every channel
The website widget, WhatsApp, Instagram DMs and Telegram all run on the same information and the same tone.
It hands over to a person when it should
A complaint, a special pricing request or a question it cannot parse is passed to your team along with the whole conversation.
What can the bot do?
- Product, price and stock enquiries
- Order and delivery status updates
- Taking appointments and bookings
- Capturing leads and recording them in the CRM
- Filling in forms and pointing to documents
- FAQ automation and opening hours
- Campaign and win-back messages
- Multilingual replies
Safety and limits
The bot answers only from the sources it has been given. Behaviour such as committing to a price, asking for personal data or commenting on a competitor is explicitly switched off.
Conversation history, who asked what, and the point at which a human took over are all reported. Those reports are then used to strengthen the bot's knowledge base over time.
What you get out of this work
- Customer messages that go unanswered outside working hours
- Less of your team's time spent on repeat questions
- Enquiries collected through the bot landing in the CRM
- A clear report on which questions come up most
Frequently asked
What if the bot gives wrong information?
The bot only answers from the sources you provide. Where it is unsure it is built to hand the subject to your team rather than invent an answer, and it is tested scenario by scenario before launch.
Can it work with my WhatsApp number?
Yes. We set it up on the WhatsApp Business API using your own number, so your customer never has to write to a different one.
Can it talk to my existing systems?
Yes. We connect it to read order, stock and customer information from your own system, so the bot answers with real data.
Let's talk about your AI Chatbot project.
Fill in the brief and we will settle the scope, the timeline and the investment range together.